
Kaleidescape Part No. 101-0107-00 Rev 2 Page 47
Programming the MX-6000 for a Kaleidescape Movie Server Troubleshooting
Status Messages
Connection Problem
Message Cause Action
Controller is connecting to
the Kaleidescape System.
The player is powered on
after being turned off.
Note:
This message does
NOT appear on the Mini
System. The Mini System
exits standby instantly.
Wait for Waiting icon to
disappear.
Controller lost connection
with Kaleidescape System.
Check settings and cable
connections. Verify that
Kaleidescape System is
powered on.
The controller loses the
connection to the
Kaleidescape System and
cannot reestablish a valid
TCP/IP connection to the
component.
• Check settings and
network connection.
• Verify that the
Kaleidescape System
is powered on.
Controller was unable to
connect to a Kaleidescape
component.
Check settings and cable
connections. Verify that
Kaleidescape System is
powered on.
1. The controller cannot
establish a valid TCP/
IP connection to a
Kaleidescape
component during the
initial connection
attempt.
• Check settings and
cable connections.
• Verify that the
Kaleidescape System
is powered on.
2. There could be an IP
mismatch between the
MX-6000 configuration
and the player.
Verify that IP entered on
the MX-6000 device is
correct and that the player
has a static IP.
Kaleidescape software
must be updated. Connect
Kaleidescape System to
Internet for automatic
download of the latest
KEAOS software and
restart system.
The Kaleidescape System
is not running KEAOS
version 3.7.0 or greater.
• Connect Kaleidescape
System to the Internet
for automatic
download of the latest
KEAOS software.
• If necessary, restart
the Kaleidescape
System when
download is complete.
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